The Skills Collective offers bespoke training solutions for businesses whose focus is to educate, inspire and empower their workforce to be more efficient, more effective and happier, whilst having fun along the way.
Effective selling is an important tool to help your business to survive and grow as it connects what you do with the customers whom you can serve. In order to be truly effective, your sales team need to understand how to utilise language, as well as tried and tested techniques to maximise every interaction you have with your potential customers, making sure that, ultimately, they buy from you.
Our sales workshops can be tailored to provide an introduction to the basic principles of sales, as well as provide a more detailed and in-depth look into the sales journey for your customer and how to build and manage an effective sales pipeline. Whether you are a team of one or a team of fifty, sales is an important skill for your business, and we will work with you to help you understand who your customers are and how best you can meet their needs.
Every member of your team that deals with a customer is responsible for your reputation and ultimately determines your overall success. As well as knowing your business inside out, your team must also know how to interact with people whether over the phone, online or in person, and how to make the most of these opportunities for connection to build lasting relationships.
Our experienced training facilitator will work with you to create a bespoke customer service training programme for your team to give them the knowledge and skills to effectively represent your brand. You can choose sessions that include role play or real-life case study scenarios taken from your business so that we can show your team excellent customer service in action. We can also use your online reviews from the likes of Google to analyse the typical experience of your customer and show how to turn an average interaction into an outstanding one worthy of five stars.
You know your business better than anyone but that doesn’t mean you automatically feel confident talking about your business in public or training those that join your team. Whether you need to present to stakeholders or industry peers, record video content for social media, or provide in-house training for new members of your team, we can work with you to develop bespoke content and give you the confidence to deliver what you need for your business, now and in the future.
Our facilitator will work with you to identify what content you need to cover, the most appropriate structure and delivery method, any supporting materials you might need, and how to find your own unique tone of voice and delivery style. We can work with you to create the content for use during a one-off presentation or to function as part of the learning and development strategy of your business.
Your people are your greatest asset – they are the ambassadors of your business.
You could be looking to grow your team, or be making your very first hire. Recruiting the right person for your vacancy and culture doesn’t happen by chance – you need a robust recruitment process. Our experienced HR Consultants can train you in effective recruitment and interview skills.
Once on board, you want to be effectively manage, motivate and develop your people, if you are to engage, inspire and retain them. Our HR Consultants take the time to understand your own personal objectives and capabilities. They will prioritise your personal learning requirements and design bespoke training and/or coaching interventions.
Here are just some of the areas with which they could work with you: Improving Your Delegation Skills, Setting SMART Objectives, Giving Balanced Feedback, Managing Underperformance.
All of our training packages include a consultation with our facilitator to help identify exactly what you need from us and how we can create an experience for you that will meet your needs. Contact us today to begin the conversation.